INTRODUCTION:
It is established that, as we are dealing with fine jewelry, the pieces offered on the website www.joyeriagladkova.com and/or @gladkova.joyeria could be misused for a specific purpose, and subsequently, a refund, exchange, or return could be requested. Therefore, like most in the jewelry industry, we cannot offer refunds, exchanges (except for size changes), or returns. As stated below, our pieces are guaranteed based on our confidence in their quality.
WARRANTY:
Against defects in manufacturing, materials, or workmanship, the pieces offered on the website www.joyeriagladkova.com and/or @gladkova.joyeria have a 30 (thirty) calendar day warranty from the date of purchase. During this period, any repairs and/or replacements will be covered by us at no cost to the customer, except for any applicable shipping costs, which will be the customer's responsibility.
When sending a piece for warranty service, you will receive a warranty claim receipt with a corresponding tracking number for your records. This number will be registered in our database.
RETURN POLICY:
For manufacturing defects.
The product must be returned in its original packaging, whether box or wrapping, with all original tags intact.
The product must have been purchased at www.joyeriagladkova.com and/or @gladkova.joyeria.
30 (thirty) calendar days for returns due to quality issues or defective products, starting from the date of purchase, except for pre-orders, which will be counted from the shipping date.
3 (three) calendar days (Monday to Sunday) for size exchanges, starting from the day the product was received.
WARRANTY RESTRICTIONS:
To request a warranty on any purchase, the user must meet the following requirements:
The item must be in the same condition in which it was shipped, without any damage, visible dents, breakage, scratches, alterations, etc.;
The item must not show any signs of having been tampered with by third parties (other than the "Operator") or used outside of its specifications.
It must be returned within one month from the day after purchase. This guarantee will be void if the item has been tampered with by any third party other than the site operator or has visible damage.
To send the item, please contact us at: etetushka@yandex.ru
RETURNS FOR QUALITY, DAMAGED, OR DEFECTIVE PRODUCTS:
If you receive damaged or defective products, or if the damage or defect (provided it is not attributable to you) becomes apparent within 30 calendar days from the date of purchase, except for pre-orders, which are counted from the shipping date. For size exchanges, you have 3 calendar days (Monday to Sunday). Starting from the date indicated, you may: (I) request a size exchange, and (II) if the size is not in stock, you will have to wait for the product to be restocked, which can take between 3 and 12 weeks.
If your claim for a damaged or defective product is valid, you will receive a full refund (provided we do not have the same product in stock). You will also have the right to receive, as compensation, a product of your choice from those available on this website, the value of which does not exceed the total amount you paid for the order, but only for the damaged or defective product.
GLADKOVA JEWELRY www.joyeriagladkova.com and/or @gladkova.joyeria may refuse to honor the claim if it is untimely, if the product has been used under conditions other than those recommended or appropriate for its nature or intended use, or if it has suffered significant, irreparable, and serious damage due to causes attributable to you.
When you choose to obtain your Full refund (provided we do not have the same product in stock). We will refund the full purchase price, minus the shipping costs (express courier service).
To return products due to quality issues, damage, or defects, you must follow the Product Return steps and instructions.
GLADKOVA JEWELRY www.joyeriagladkova.com and/or @gladkova.joyeria will also send you an email notifying you of the status of your return (return shipping label and/or collection tag).
NOTE: The website operator and/or the website (GLADKOVA JEWELRY www.joyeriagladkova.com) are under no obligation to grant or process any exchange, return, or refund of any kind.
From this moment forward, the website operator (GLADKOVA JEWELRY www.joyeriagladkova.com and/or @gladkova.joyer
